Privacy Policy
Your privacy matters. This policy explains what we collect, why, and the choices you have.
1. Introduction
Winexch (“we”, “us”, “our”), operating at winexchs.live, respects your privacy. This Privacy Policy describes how we collect, use, store and protect your information when you use our website and services. By using Winexch, you agree to the practices described here.
2. Information we collect
We may collect the following, depending on how you interact with us:
- Contact details you share with us, such as your name, WhatsApp number or email when creating an ID or contacting support.
- Account information like your chosen username and activity related to your account.
- Technical data such as device type, browser, and general usage information gathered automatically.
- Communications you send us, including support messages.
3. How we use your information
We use your information to:
- Create, activate and manage your Winexch ID.
- Process deposits, withdrawals and account requests.
- Provide customer support and respond to your queries.
- Improve our website, services and security.
- Send you important service or account notices.
- Meet legal and regulatory obligations where applicable.
4. Cookies & local storage
Our website may use cookies and browser local storage to remember preferences and power on-page tools (for example, saving your Trophy Room progress on your device). You can clear or block these through your browser settings; some features may not work as intended if you do.
5. How we share information
We do not sell your personal information. We may share limited data with trusted service providers who help us operate (such as payment or messaging partners), or where required by law, regulation or to protect our rights and users. Any partners are expected to handle your data responsibly.
6. Data security
We use reasonable technical and organisational measures, including encrypted connections, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your login details private.
7. Your rights & choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you can opt out of non-essential communications. To make a request, contact us using the details below. We may need to verify your identity first.
8. Age restriction
Winexch is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us data, contact us and we will remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised date. Continued use of Winexch after changes means you accept the updated policy.
10. Contact us
Questions about this policy or your data? Reach us on WhatsApp or email support@winexchs.live.